1. General terms and conditions

Art. 1: Scope of application These general terms and conditions of sale and delivery apply to all sales contracts concluded via the www.juval.ch website (hereinafter: the website), and form an integral part of such contracts. These general terms and conditions take precedence over any general terms and conditions of business of the other party. These terms and conditions are subject to change. The general terms and conditions in force at the time the order is placed shall apply to the contract.

Art. 2 : Ordering and conclusion of contract Only persons of legal age may place orders via the website. After placing an order via the website, the buyer will receive an order confirmation by email, which corresponds to Juval Horlogerie Sàrl’s acceptance to conclude the contract. The sales contract binds the buyer to Juval Horlogerie Sàrl, Rue des Musées 26, 2300 La Chaux-de-Fonds (NE).

Art. 3: Prices Prices are quoted in Swiss francs (CHF), including VAT and excluding shipping costs. The prices displayed on the website on the day of the order are decisive for the contract. No reimbursement will be made in the event of a price change between the date of order and delivery. Juval Horlogerie Sàrl may modify its prices at any time and without notice.

Art. 4 : Delivery charges Delivery charges are payable by the purchaser. In the case of partial deliveries (art. 8), shipping costs will only be invoiced once. Orders are dispatched on Tuesdays, Wednesdays, Thursdays and Fridays only.
The purchaser is required to provide precise information when entering his contact details (street, number, e-mail address, postcode, town, country, necessary codes, telephone number). In the event of return of the parcel(s), Juval Horlogerie Sàrl may invoice the purchaser for the related costs. For shipping rates, please refer to the Shipping Conditions.

Art. 5 : Taxes and customs duties Orders placed via the website by purchasers domiciled outside Switzerland may be subject to taxes and customs duties, which are imposed upon arrival of the parcel at the addressee. These taxes and customs duties are the sole responsibility of the buyer. Prior to placing an order, the purchaser is advised to check with the competent authorities of the country in which he/she is domiciled.

Art. 6 : Payment Payment is made by credit/debit card and Paypal.

Art. 7 : Delivery Juval Horlogerie Sàrl endeavours to process orders as quickly as possible. However, delivery times are purely indicative and non-binding. Delays in delivery do not entitle the purchaser to withdraw from the contract, refuse the goods or claim compensation or damages. Indicative delivery times may be extended in the event of obstacles for which Juval Horlogerie Sàrl is not responsible, such as force majeure, official decisions, natural phenomena, war, operational or transport problems, strikes, accidents, illness, as well as delayed, defective or faulty deliveries.

Art. 8 : Unavailability and partial deliveries If one or more items ordered are unavailable, Juval Horlogerie Sàrl will inform the customer by email, who will be offered the following choice: partial delivery, i.e. dispatch of the available items and putting the unavailable product(s) on hold; modification of the order by cancelling the unavailable product(s); dispatch of the order only when all the products are available. Please note that the credit card is debited when the order is validated. Consequently, the credit card will be debited even if one or more items cannot be delivered. In such a case, and in the event of total unavailability of one or more products, the relevant amounts will be refunded. If all the references of an order are unavailable, the amount and shipping costs will be refunded in full. It is further specified that in case of temporary or permanent unavailability of one or more products, no compensation or damages are due by Juval Horlogerie Sàrl.

Art. 9: Transfer of risk Risk passes to the purchaser upon conclusion of the contract, in accordance with Art. 185 CO. Delivery is therefore made at the buyer’s risk.

Art. 10 : Guarantees Juval Horlogerie Sàrl only guarantees that the products delivered correspond to the products ordered in terms of quantity. All other warranties are expressly excluded by Juval Horlogerie Sàrl. If, upon receipt of the products, the buyer notes that the products delivered do not correspond to the quantities ordered, he must inform Juval Horlogerie Sàrl by email within 10 days of receipt of the order. Juval Horlogerie Sàrl will then send the buyer a return authorization. The buyer will have 5 working days from receipt of the authorization to return the non-conforming products. If the products are not returned within this period, the purchaser will be deemed to have waived the right to return the products. Juval Horlogerie Sàrl will replace returned products upon receipt. In case of impossibility or stock shortage, products that cannot be replaced will be reimbursed. Juval Horlogerie Sàrl accepts no liability for direct or indirect damage suffered by the purchaser and/or the purchaser’s customers/contractors in connection with the products delivered. All product information available on the website (in particular photos) may differ from the actual product and is therefore published without obligation. Juval Horlogerie Sàrl assumes no responsibility in the event that the products delivered do not comply with the legislation of the country of delivery, whether in terms of composition, ingredients, labelling or otherwise. It is the purchaser’s responsibility to ascertain whether the product ordered and the quantities allowed comply with the legislation of the country in which he/she is domiciled. No refund or compensation will be granted if the products ordered are seized by customs. Any related costs, taxes and fines will be borne exclusively by the purchaser.

Art. 11 : Content and data on the website Data, photos, information, prices, descriptions, trademarks, etc. (hereinafter referred to as “data”) appearing on the website are the exclusive property of Juval Horlogerie Sàrl. Users of the website are not authorized to use, reproduce, copy, download or modify said data for their own account or for the account of a third party.

Art. 12 : Data protection Juval Horlogerie Sàrl undertakes to treat the purchaser’s personal data in accordance with the provisions of the Federal Data Protection Act of June 19, 1992. Juval Horlogerie Sàrl will only pass on personal data to third parties insofar as this is necessary for the proper execution of the order.

Art. 13 : Information about Juval Horlogerie Sàrl Juval Horlogerie Sàrl is a company located at Rue des Musées 2, 2300 La Chaux-de-Fonds, Switzerland. Contact addresses: Email: info@juval.ch Mail: Juval Horlogerie Sàrl, Rue des Musées 26, 2300 La Chaux-de-Fonds, Switzerland

Art. 14 : Severability clause Should any provision of these terms and conditions be declared invalid or unenforceable for any reason whatsoever, it shall, to the extent possible, be adapted rather than rescinded in order to best meet the intent of the parties. In any event, all other provisions of these terms and conditions shall remain valid and enforceable to the extent that they are compatible.

Art. 15 : Applicable law This agreement is governed exclusively by Swiss law.

Art. 16 : Jurisdiction The ordinary courts of the Canton of Neuchâtel have exclusive jurisdiction to hear any dispute arising from the interpretation or execution of the sales contract resulting from an order placed via the website.

Shipping conditions Shipping costs vary according to weight, quantity and buyer’s location.

In Switzerland, a flat-rate charge of CHF 13.00 applies to Priority+Signature items up to 2.00 kg. International rates vary from country to country. The rate is indicated as part of the order process. If the destination country is unknown to the system, the rate displayed will be CHF 9999. In this case, please contact Juval Horlogerie Sàrl.

2. Data policy Last update: 31.05.2023

General context Juval Horlogerie Sàrl pays particular attention to data protection in order to respect the private sphere. With this in mind, Juval Horlogerie Sàrl is committed to complying with the Swiss Federal Data Protection Act and the European General Data Protection Regulation (EU GDPR).

How do you collect my data? When you browse our site, we collect various types of information. This information is accessible only to our technical department, which is bound by professional secrecy. This data is used to ensure the security and smooth operation of our site.

Here are the areas in which your data is used: Site connection data: data relating to your browser (IP address, browser name, etc.). Data from forms on our site. Data received in the physical or digital mail you send us. Where do you store my data? Your data is stored on secure Swiss servers. They are equipped with the latest hardware technologies and benefit from the best protection.

What do we do with the data we collect? Juval Horlogerie Sàrl undertakes not to sell the data collected to third-party companies. Your data is protected and only used in the context of your relationship with Juval Horlogerie Sàrl.

Cookies

These are small files stored in your browser for a set period of time. They are used to store your browsing data, such as your choice of language. On this site, they are intended for statistical purposes, and no personal data of any kind whatsoever is sold or given to legal or natural persons. This data is only used to analyze traffic on our site and to ensure its security and smooth operation.

What rights do I have regarding my data? You may at any time request the total deletion of all data concerning you (art. 17 RGPD), this is the “right to be forgotten”. You may at any time request a “copy” of the data concerning you (art. 20 RGPD) this is the right to “data portability”. You can find the list of applicable laws by consulting the Federal Data Protection Act.

For all requests, please send us an email to info@juval,ch. We promise to process your request as quickly as possible, within one month. In order to process your request, we will ask for proof of your identity, for obvious reasons of confidentiality and personal identification.

Who is the data controller? In accordance with the applicable regulations, Juval Horlogerie Sàrl is responsible for processing your data.

Who can I contact? If you have any questions or requests concerning this policy, please contact info@juval.ch and we will be happy to answer you as soon as possible.