{"id":34619,"date":"2025-07-21T10:22:09","date_gmt":"2025-07-21T08:22:09","guid":{"rendered":"https:\/\/juval.ch\/faq\/"},"modified":"2026-06-25T17:22:19","modified_gmt":"2026-06-25T15:22:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/juval.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-34619\" data-postid=\"34619\" class=\"themify_builder_content themify_builder_content-34619 themify_builder tf_clear\">\n                    <div  data-css_id=\"5x77102\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_5x77102 tb_first tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_oj5i102 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_2 tb_vet3760\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_zuad328 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_toyt103   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2>FAQ<\/h2>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_ugoj103   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Here you&#8217;ll find answers to the most frequently asked questions.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-3 tb_72tk760 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_mrny0   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h4>Purchase and delivery<\/h4>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module accordion -->\n<div  class=\"module module-accordion tb_s3j8421 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-s3j8421-0\" class=\"tb_title_accordion\" aria-controls=\"acc-s3j8421-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What payment methods can I use to place an order?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-s3j8421-0-content\" data-id=\"acc-s3j8421-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_g0ps116\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_7vus116 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_qi2r116   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"font-weight: 400;\">We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay. <\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_fn7t912 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-fn7t912-0\" class=\"tb_title_accordion\" aria-controls=\"acc-fn7t912-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What are the delivery costs?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fn7t912-0-content\" data-id=\"acc-fn7t912-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_wi4d912\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_nbkg912 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_cneq912   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <div>We offer free international delivery.<\/div>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_fafv772 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-fafv772-0\" class=\"tb_title_accordion\" aria-controls=\"acc-fafv772-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What are the delivery times?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fafv772-0-content\" data-id=\"acc-fafv772-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>Orders are prepared within 1 to 2 working days. They are then delivered within 3 to 5 working days. <\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_6gab824 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-6gab824-0\" class=\"tb_title_accordion\" aria-controls=\"acc-6gab824-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">Will I have to pay customs duties for shipments abroad?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-6gab824-0-content\" data-id=\"acc-6gab824-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>\n<p>Customs duties and taxes may apply. Please note that you will be responsible for these costs. <\/p>\n<\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_x10563 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-x10563-0\" class=\"tb_title_accordion\" aria-controls=\"acc-x10563-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">How can I track my order?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-x10563-0-content\" data-id=\"acc-x10563-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>\n<p>A tracking number will be sent to you by e-mail as soon as your order has been dispatched.<\/p>\n<\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_4lui376 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-4lui376-0\" class=\"tb_title_accordion\" aria-controls=\"acc-4lui376-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What is the warranty period and what does it cover?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-4lui376-0-content\" data-id=\"acc-4lui376-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <p>We thoroughly inspect every watch or article before offering it in our store and, if necessary, ensure that it is fully serviced. However, defects do occur, which is why we offer a 12-month warranty on every watch purchased. <\/p>\n<p>This warranty covers only mechanical defects (related to movement) and excludes problems related to normal wear and tear, accidents or improper use.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_cgl8605 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-cgl8605-0\" class=\"tb_title_accordion\" aria-controls=\"acc-cgl8605-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">Is it possible to make a return?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-cgl8605-0-content\" data-id=\"acc-cgl8605-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_pawg605\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_m7dz605 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_fw3n605   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <div>\n<p>No items may be returned if they conform to their specifications. Only a defective item is eligible for return for exchange or refund. <\/p>\n<\/div>\n<div>In this case only, please contact us at info(at)juval.ch within a maximum of 5 days of receipt of the order and we will be happy to exchange the items or offer you a refund.<\/div>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_ls2h604 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-ls2h604-0\" class=\"tb_title_accordion\" aria-controls=\"acc-ls2h604-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">How can I contact customer service?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ls2h604-0-content\" data-id=\"acc-ls2h604-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>\n<p>We&#8217;re here to help! Contact us at customercare@juval.ch if you have any questions. <\/p>\n<\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-css_id=\"fwva323\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_fwva323 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_gnyc324 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_4z81324\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_tiw0324 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_j1be324    tb_gs30849625\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>ONE MORE QUESTION?<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_0gjo324   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2>we have the answers<\/h2>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_707x324   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>A member of our team will be happy to help you!<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module buttons -->\n<div  class=\"module module-buttons tb_3wa0324 buttons-horizontal solid  \" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/juval.ch\/contacter-nous\/\" class=\"ui builder_button tf_in_flx transparent\" >\n                                                make contact                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>FAQ Here you&#8217;ll find answers to the most frequently asked questions. Purchase and delivery What payment methods can I use to place an order? We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay. We offer a range of 100% secure payment methods. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34619","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"builder_content":"<h2>FAQ<\/h2>\n<p>Here you'll find answers to the most frequently asked questions.<\/p>\n<h4>Purchase and delivery<\/h4>\n<ul><li><h4>What payment methods can I use to place an order?<\/h4><p style=\"font-weight: 400;\">We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay. <\/p><\/li><\/ul>\n<p style=\"font-weight: 400;\">We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay. <\/p>\n<ul><li><h4>What are the delivery costs?<\/h4>We offer free international delivery.<\/li><\/ul>\nWe offer free international delivery.\n<ul><li><h4>What are the delivery times?<\/h4>Orders are prepared within 1 to 2 working days. They are then delivered within 3 to 5 working days. <\/li><\/ul>\nOrders are prepared within 1 to 2 working days. They are then delivered within 3 to 5 working days.\n<ul><li><h4>Will I have to pay customs duties for shipments abroad?<\/h4> <p>Customs duties and taxes may apply. Please note that you will be responsible for these costs. <\/p> <\/li><\/ul>\n<p>Customs duties and taxes may apply. Please note that you will be responsible for these costs. <\/p>\n<ul><li><h4>How can I track my order?<\/h4> <p>A tracking number will be sent to you by e-mail as soon as your order has been dispatched.<\/p> <\/li><\/ul>\n<p>A tracking number will be sent to you by e-mail as soon as your order has been dispatched.<\/p>\n<ul><li><h4>What is the warranty period and what does it cover?<\/h4><p>We thoroughly inspect every watch or article before offering it in our store and, if necessary, ensure that it is fully serviced. However, defects do occur, which is why we offer a 12-month warranty on every watch purchased. <\/p> <p>This warranty covers only mechanical defects (related to movement) and excludes problems related to normal wear and tear, accidents or improper use.<\/p><\/li><\/ul>\n<p>We thoroughly inspect every watch or article before offering it in our store and, if necessary, ensure that it is fully serviced. However, defects do occur, which is why we offer a 12-month warranty on every watch purchased. <\/p> <p>This warranty covers only mechanical defects (related to movement) and excludes problems related to normal wear and tear, accidents or improper use.<\/p>\n<ul><li><h4>Is it possible to make a return?<\/h4><p>No items may be returned if they conform to their specifications. Only a defective item is eligible for return for exchange or refund. <\/p> In this case only, please contact us at info(at)juval.ch within a maximum of 5 days of receipt of the order and we will be happy to exchange the items or offer you a refund.<\/li><\/ul>\n<p>No items may be returned if they conform to their specifications. Only a defective item is eligible for return for exchange or refund. <\/p>\nIn this case only, please contact us at info(at)juval.ch within a maximum of 5 days of receipt of the order and we will be happy to exchange the items or offer you a refund.\n<ul><li><h4>How can I contact customer service?<\/h4> <p>We're here to help! Contact us at customercare@juval.ch if you have any questions. <\/p> <\/li><\/ul>\n<p>We're here to help! Contact us at <a href=\"mailto:info@juval.ch\">info(at)juval.ch<\/a> if you have any questions. <\/p>\n<p>ONE MORE QUESTION?<\/p>\n<h2>we have the answers<\/h2>\n<p>A member of our team will be happy to help you!<\/p>\n<a href=\"https:\/\/juval.ch\/contacter-nous\/\" > make contact <\/a>","_links":{"self":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages\/34619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/comments?post=34619"}],"version-history":[{"count":11,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages\/34619\/revisions"}],"predecessor-version":[{"id":35852,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages\/34619\/revisions\/35852"}],"wp:attachment":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/media?parent=34619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}