{"id":34619,"date":"2025-07-21T10:22:09","date_gmt":"2025-07-21T08:22:09","guid":{"rendered":"https:\/\/juval.ch\/faq\/"},"modified":"2026-02-27T08:05:35","modified_gmt":"2026-02-27T07:05:35","slug":"faq","status":"publish","type":"page","link":"https:\/\/juval.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-34619\" data-postid=\"34619\" class=\"themify_builder_content themify_builder_content-34619 themify_builder tf_clear\">\n                    <div  data-css_id=\"5x77102\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_5x77102 tb_first tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_oj5i102 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_2 tb_vet3760\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col4-1 tb_zuad328 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_toyt103   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2>FAQ<\/h2>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_ugoj103   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>Here you&#8217;ll find answers to the most frequently asked questions.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column sub_column col4-3 tb_72tk760 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_mrny0   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h4>Purchase and delivery<\/h4>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module accordion -->\n<div  class=\"module module-accordion tb_s3j8421 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-s3j8421-0\" class=\"tb_title_accordion\" aria-controls=\"acc-s3j8421-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What payment methods can I use to place an order?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-s3j8421-0-content\" data-id=\"acc-s3j8421-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_g0ps116\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_7vus116 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_qi2r116   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p style=\"font-weight: 400;\">We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay.<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_fn7t912 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-fn7t912-0\" class=\"tb_title_accordion\" aria-controls=\"acc-fn7t912-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What are the delivery costs?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fn7t912-0-content\" data-id=\"acc-fn7t912-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_wi4d912\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_nbkg912 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_cneq912   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <div>We offer free international delivery.<\/div>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_fafv772 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-fafv772-0\" class=\"tb_title_accordion\" aria-controls=\"acc-fafv772-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What are the delivery times?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-fafv772-0-content\" data-id=\"acc-fafv772-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>Les commandes sont pr\u00e9par\u00e9es dans un d\u00e9lai de 1 \u00e0 2 jours ouvr\u00e9s. Elles sont ensuite livr\u00e9es sous 3 \u00e0 5 jours ouvrables.<\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_6gab824 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-6gab824-0\" class=\"tb_title_accordion\" aria-controls=\"acc-6gab824-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">Will I have to pay customs duties for shipments abroad?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-6gab824-0-content\" data-id=\"acc-6gab824-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>\n<p>Des droits de douane et taxes peuvent s&#8217;appliquer. Veuillez noter que ces frais seront \u00e0 votre charge.<\/p>\n<\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_x10563 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-x10563-0\" class=\"tb_title_accordion\" aria-controls=\"acc-x10563-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">How can I track my order?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-x10563-0-content\" data-id=\"acc-x10563-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>\n<p>Un num\u00e9ro de suivi de votre commande vous sera envoy\u00e9 par e-mail d\u00e8s son exp\u00e9dition.<\/p>\n<\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_4lui376 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-4lui376-0\" class=\"tb_title_accordion\" aria-controls=\"acc-4lui376-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">What is the warranty period and what does it cover?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-4lui376-0-content\" data-id=\"acc-4lui376-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <p>Nous inspectons minutieusement chaque montre ou article avant de la proposer dans notre magasin et, si n\u00e9cessaire, nous veillons \u00e0 ce qu&#8217;elle soit enti\u00e8rement r\u00e9vis\u00e9e. Cependant, il arrive que des d\u00e9fauts surviennent et c&#8217;est pourquoi nous offrons une garantie de 12 mois sur chaque montre achet\u00e9e.<\/p>\n<p>Cette garantie couvre uniquement les d\u00e9fauts m\u00e9caniques (li\u00e9s au mouvement) et exclut les probl\u00e8mes li\u00e9s \u00e0 l&#8217;usure normale, aux accidents ou \u00e0 une utilisation inappropri\u00e9e.<\/p>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_cgl8605 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-cgl8605-0\" class=\"tb_title_accordion\" aria-controls=\"acc-cgl8605-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">Is it possible to make a return?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-cgl8605-0-content\" data-id=\"acc-cgl8605-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                        <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_pawg605\" itemprop=\"text\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column tb_m7dz605 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_fw3n605   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <div>\n<p>No items may be returned if they conform to their specifications. Only a defective item is eligible for return for exchange or refund.<\/p>\n<\/div>\n<div>In this case only, please contact us at info(at)juval.ch within a maximum of 5 days of receipt of the order and we will be happy to exchange the items or offer you a refund.<\/div>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                    <\/div>\n                    <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion --><!-- module accordion -->\n<div  class=\"module module-accordion tb_ls2h604 \" data-behavior=\"toggle\" data-lazy=\"1\">\n    \n    <ul class=\"ui module-accordion separate  transparent\" itemscope itemtype=\"https:\/\/schema.org\/FAQPage\">\n            <li class=\"builder-accordion-active\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n            <div class=\"accordion-title tf_rel\" itemprop=\"name\">\n                <a href=\"#acc-ls2h604-0\" class=\"tb_title_accordion\" aria-controls=\"acc-ls2h604-0-content\" aria-expanded=\"true\">\n                                                            <span class=\"accordion-title-wrap\">How can I contact customer service?<\/span>                <\/a>\n            <\/div><!-- .accordion-title -->\n            <div id=\"acc-ls2h604-0-content\" data-id=\"acc-ls2h604-0\" aria-hidden=\"false\" class=\"accordion-content tf_clearfix\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                    <div itemprop=\"text\" class=\"tb_text_wrap\">\n                        <div>\n<p>Nous sommes l\u00e0 pour vous aider ! Contactez-nous \u00e0 l\u2019adresse customercare@juval.ch pour toutes vos questions.<\/p>\n<\/div>                    <\/div>\n                            <\/div><!-- .accordion-content -->\n        <\/li>\n        <\/ul>\n\n<\/div><!-- \/module accordion -->        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-css_id=\"fwva323\" data-lazy=\"1\" class=\"module_row themify_builder_row fullwidth tb_fwva323 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_gnyc324 first\">\n                            <div  data-lazy=\"1\" class=\"module_subrow themify_builder_sub_row tf_w col_align_top tb_col_count_1 tb_4z81324\">\n                <div  data-lazy=\"1\" class=\"module_column sub_column col-full tb_tiw0324 first\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_j1be324    tb_gs30849625\" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>ONE MORE QUESTION?<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_0gjo324   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <h2>we have the answers<\/h2>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_707x324   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p>A member of our team will be happy to help you!<\/p>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module buttons -->\n<div  class=\"module module-buttons tb_3wa0324 buttons-horizontal solid  \" data-lazy=\"1\">\n        <div class=\"module-buttons-item tf_in_flx\">\n                        <a href=\"https:\/\/juval.ch\/contacter-nous\/\" class=\"ui builder_button tf_in_flx transparent\" >\n                                                make contact                                        <\/a>\n                <\/div>\n            <\/div>\n<!-- \/module buttons -->\n        <\/div>\n                    <\/div>\n                <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->","protected":false},"excerpt":{"rendered":"<p>FAQ Here you&#8217;ll find answers to the most frequently asked questions. Purchase and delivery What payment methods can I use to place an order? We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay. We offer a range of 100% secure payment methods. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34619","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"builder_content":"<h2>FAQ<\/h2>\n<p>Here you'll find answers to the most frequently asked questions.<\/p>\n<h4>Purchase and delivery<\/h4>\n<ul><li><h4>What payment methods can I use to place an order?<\/h4><p style=\"font-weight: 400;\">We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay.<\/p><\/li><\/ul>\n<p style=\"font-weight: 400;\">We offer a range of 100% secure payment methods. Credit cards (MasterCard, Visa, Postfinance card, American Express), PayPal, Twint, ApplePay and GooglePay.<\/p>\n<ul><li><h4>What are the delivery costs?<\/h4>We offer free international delivery.<\/li><\/ul>\nWe offer free international delivery.\n<ul><li><h4>What are the delivery times?<\/h4>Les commandes sont pr\u00e9par\u00e9es dans un d\u00e9lai de 1 \u00e0 2 jours ouvr\u00e9s. Elles sont ensuite livr\u00e9es sous 3 \u00e0 5 jours ouvrables.<\/li><\/ul>\nOrders are prepared within 1 to 2 working days. They are then delivered within 3 to 5 working days.\n<ul><li><h4>Will I have to pay customs duties for shipments abroad?<\/h4> <p>Des droits de douane et taxes peuvent s'appliquer. Veuillez noter que ces frais seront \u00e0 votre charge.<\/p> <\/li><\/ul>\n<p>Customs duties and taxes may apply. Please note that you will be responsible for these costs.<\/p>\n<ul><li><h4>How can I track my order?<\/h4> <p>Un num\u00e9ro de suivi de votre commande vous sera envoy\u00e9 par e-mail d\u00e8s son exp\u00e9dition.<\/p> <\/li><\/ul>\n<p>A tracking number will be sent to you by e-mail as soon as your order has been dispatched.<\/p>\n<ul><li><h4>What is the warranty period and what does it cover?<\/h4><p>Nous inspectons minutieusement chaque montre ou article avant de la proposer dans notre magasin et, si n\u00e9cessaire, nous veillons \u00e0 ce qu'elle soit enti\u00e8rement r\u00e9vis\u00e9e. Cependant, il arrive que des d\u00e9fauts surviennent et c'est pourquoi nous offrons une garantie de 12 mois sur chaque montre achet\u00e9e.<\/p> <p>Cette garantie couvre uniquement les d\u00e9fauts m\u00e9caniques (li\u00e9s au mouvement) et exclut les probl\u00e8mes li\u00e9s \u00e0 l'usure normale, aux accidents ou \u00e0 une utilisation inappropri\u00e9e.<\/p><\/li><\/ul>\n<p>We thoroughly inspect every watch or article before offering it in our store and, if necessary, ensure that it is fully serviced. However, defects do occur, which is why we offer a 12-month warranty on every watch purchased. <\/p> <p>This warranty covers only mechanical defects (related to movement) and excludes problems related to normal wear and tear, accidents or improper use.<\/p>\n<ul><li><h4>Is it possible to make a return?<\/h4><p>No items may be returned if they conform to their specifications. Only a defective item is eligible for return for exchange or refund.<\/p> In this case only, please contact us at info(at)juval.ch within a maximum of 5 days of receipt of the order and we will be happy to exchange the items or offer you a refund.<\/li><\/ul>\n<p>No items may be returned if they conform to their specifications. Only a defective item is eligible for return for exchange or refund.<\/p>\nIn this case only, please contact us at info(at)juval.ch within a maximum of 5 days of receipt of the order and we will be happy to exchange the items or offer you a refund.\n<ul><li><h4>How can I contact customer service?<\/h4> <p>Nous sommes l\u00e0 pour vous aider ! Contactez-nous \u00e0 l\u2019adresse customercare@juval.ch pour toutes vos questions.<\/p> <\/li><\/ul>\n<p>We're here to help! Contact us at <a href=\"mailto:info@juval.ch\">info(at)juval.ch<\/a> if you have any questions.<\/p>\n<p>ONE MORE QUESTION?<\/p>\n<h2>we have the answers<\/h2>\n<p>A member of our team will be happy to help you!<\/p>\n<a href=\"https:\/\/juval.ch\/contacter-nous\/\" > make contact <\/a>","_links":{"self":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages\/34619","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/comments?post=34619"}],"version-history":[{"count":8,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages\/34619\/revisions"}],"predecessor-version":[{"id":35616,"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/pages\/34619\/revisions\/35616"}],"wp:attachment":[{"href":"https:\/\/juval.ch\/en\/wp-json\/wp\/v2\/media?parent=34619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}